Shipping policy
Thank you for visiting and shopping at our store. Below are the terms and conditions that constitute our Shipping Policy.
1. Order Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays).
Once your order is processed, you will receive a confirmation email with tracking information.
If we are experiencing a high volume of orders, shipments may be delayed slightly. We will notify you via email if there are any significant delays.
2. Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
Estimated delivery times:
- United States: 5–7 business days
- Canada & Europe: 5–8 business days
- Rest of the World: 8–12 business days
Please note that delivery times are estimates and may vary due to external factors such as customs clearance or carrier delays.
3. Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email once your order has shipped, including your tracking number.
Tracking information may take 24–48 hours to update.
4. Customs, Duties and Taxes
We are not responsible for any customs duties or taxes applied to your order.
All fees imposed during or after shipping are the responsibility of the customer.
5. Damaged or Lost Packages
If your order arrives damaged or is lost in transit, please contact us immediately at toplivingdirect@outlook.com.
We will:
- Offer a replacement or full refund for damaged items
- Assist in tracking or resolving issues with the carrier
Please keep all packaging materials and damaged goods as they may be required for claims.
6. Incorrect Address Disclaimer
Please ensure that all shipping information is correct at checkout.
We are not responsible for orders shipped to incorrectly provided addresses.
7. Shipping Restrictions
Some products may not be available for shipping to certain countries or regions due to logistics limitations.